DOI: 10.36347/sjebm.2020.v07i01.009

Pages: 48-51

The present article empirically discusses the Credit Risk Management and its impact on the overall performance of commercial banks in Jordan. Additionally, the study uses the moderating impact of Corporate Governance(CG) and Customer Relationship Management(CRM) in examining the extent of the influence of the credit risk on the banks overall productivity. The empirical studies show that there is a significant impact of CG and CRM on evaluating the credit worthiness of the customers and reduce the default rates of bank customers. In Jordan, the banks have crucial role in determining the economic strength, therefore, the banks are provided with Corporate Governance guidelines by the Central Bank of Jordan that provide them essential laws and regulations to strengthen their CRM and CG mechanism and reduce the risk related to credit, thus their overall performance is improved