DOI: 10.36347/sjams.2019.v07i06.017

Pages: 2123-2127

Patients are valuable costumers, and improving the quality of patient care needs our attention. Some of the problems facing hospital administration today are its lack of funding, lack of in-house resources for existing staff, and more importantly, lack of commitment from administration and staff. Thus, this study generally the performance of the medical and paramedical employees in Lasam District Hospital. The research includes all of the hospital’s medical and paramedical employees at LDH, contractual, casual, or permanent. The judgmental performance evaluation method using the 360-degree feedback that provides for multiple evaluations of employees from superiors, peers, and one ’s self was used. The medical and paramedical employees were interviewed according to a structured questionnaire. Five in- patients were also interviewed using the same questionnaire. Results showed that the assessment of patients on the hospitals’ medical, nursing, and ancillary services received an overall mean of 3.93 or Very Satisfactory while the employees assessed themselves outstanding with an overall mean of 4.27. This means that patients are not usually contented with the quality of care they experienced even if the employees rated themselves as outstanding in terms of commitment, knowledge, skill, and interpersonal relations. Further, it is revealed that there is a significant association of the level of educational attainment to the level of performance of employees’ knowledge and skills. There is also a significant difference in the level of performance to the quality of performance as perceived by the patients. The researcher, therefore, concludes that how the medical and paramedical employees of Lasam District Hospital delivered their services to its clients is Very Satisfactory despite the limitations in resources.