DOI: 10.36347/sjet.2018.v06i10.002

Pages: 288-292

: Quality of service (QoS) is the compiled result of service accomplishment which decides the degree of fulfillment of a user of the service. It is the principal guide of the performance of a telecommunication network and of the degree to which the network complies to the agreed benchmark set by the Regulatory body. There is need for the stipulated service demands to be achieved by the Network Operators. Twenty base transceiver base stations at Amuwoodofin Lagos were investigated through the operation and maintenance center of the client station. The key performance indicator tool was used to measure the traffic volume such as the offered traffic, carried traffic, lost traffic and traffic channels. Then QoS parameters such as grade of service, call completion rate, call utilization rate, call drop rate were calculated and analyzed for the stations. It was found that the majority of the stations were operating below the Nigerian Communications Commission (NCC) recommended value for QoS metrics. Methods for improving quality of service were suggested so as to ensure good network performance is not farcry from expectations of Nigerians.