DOI: 10.36347/sjahss.2017.v05i09.005

Pages: 1126-1131

Medical records support patients care, provide continuity in the event of a disaster and protect the interests of the organization and the rights of employees. The aim of the study was to assess medical records management at Moi Teaching and Referral Hospital (MTRH), in support of service delivery and suggest suitable guidelines in medical records management. Specifically, the study sought to identify types of medical records created at MTRH and medical services offered at MTRH and determine how medical records are organized and managed at MTRH. The study was informed by the records continuum model and FOX IT service delivery model. The study used a case study research design and adopted a qualitative approach with some aspects of quantitative research. Purposive and stratified sampling techniques were used to select a sample size of 302 respondents but the study arrived at a saturation point after interviewing 100 respondents. Interviews were used to collect data. Quantitative data was analyzed using descriptive statistics and later presented in text, table, charts and figures while qualitative data was grouped into themes and then analyzed. The key findings of the study were: medical records were surveyed in 2011, appraisal and disposal is necessary.