DOI: 10.36347/sjebm.2017.v04i09.001

Pages: 581-589

This present study analyses the significance of employee recognition as a driver of efficiency and effectiveness in the performance of employees or workers in organizations with special reference to an open university. The study employed the qualitative paradigm with an interpretivist approach to interpret data that was accessed from the participants. The interview and document analysis were the selected tools for data generation. The findings of the study revealed that lack of employee recognition affected the performance of the concerned employees. Employees also felt that senior management did not appreciate the work of employees because they themselves (management) were not recognised. The study recommends that the employer should have a given programme of employee recognition.