DOI: 10.36347/sjmcr.2023.v11i03.037

Pages: 391-397

The aim was to assess the satisfaction ofwomen giving birth with the reception, the quality of care and the attitude of maternal and neonatal care providers. Materials and methods: This was a prospective descriptive analytical cross-sectional study over a 6-month periodfrom February 1, 2019 to July 31, 2019 in Fana. Results: The average age of women was 27.5 years with extremes of 15 and 40 years. They were 98.2% married. And 90.1% of them took care of their household. They were educated in 27.1% with only 2.6% who had a higher level of education. Direct admissions were 80% and referrals/evacuations accounted for 20% of the workforce. Pregnant women performed between 1 and 4 antenatal care in 87.2% and 4.8% did not provide any care. The majority of them consulted in the 3rd trimester of pregnancy. Pregnant women gave birth vaginally in 76.6% compared to 23.4% of caesarean section. Instrumental extractions are performed in 1.3% with 6cases of forceps and 2cases of suction cup. Hemorrhage, eclampsia, uterine rupture and infection are the main maternal complications observed. 99.2% of the care provided by qualified personnel. Care for sick and premature infants was inadequate. 98.7% of women gave birth were satisfied with the care. Conclusion: The quality of obstetric and neonatal care was generally satisfactory.