DOI: 10.36347/sjebm.2018.v05i07.009

Pages: 623-634

This study an evaluation of the relationship between quality control techniques and product quality in selected manufacturing firms in south east Nigeria. The study specifically aimed to assess the effect of follow-up technique on production control and ascertain relationship between quality control technique and process designing. The descriptive survey research design was used in this study. The total population used for this study is two hundred and eighty five (9,285) personnel, but utilized a total sample size of five hundred and sixty four (564) which constitute the actual number of staff that issued questionnaire. Data collected were presented in tables and the statistical tools used for data analysis is the pearson correlation, with the aid of statistical package for social sciences (SPSS). The result of the study revealed that follow-up techniques had a positive effect on production control and that quality control technique has a significant positive effect on process designing. The research recommended that follow-up technique has to be maintain to facilitate the utilization of best practices, and that total quality management (TQM) being the management focus on the knowing the needs and wants of customers and on being capable of fulfilling those needs and wants must be taken as responsibility of top executives in all aspect of the overall management function that determines and implements the quality policy.