DOI: 10.36347/sjahss.2018.v06i01.041

Pages: 259-266

Education plays a very important role in the growth and prosperity of any nation. West Bengal, a well-known state of eastern India has witnessed a significant expansion in the recent years both in number of institutions and student enrolment. The present study aims to evaluate the effectiveness of the higher education institutions in providing quality education. Students’ rating of teaching is world-wide acceptable method of measuring the quality of higher education. The overall experience gained by the students during their academic journey in their institutions is a key factor to determine the institutional quality. The study covers rural and urban areas of three districts in West Bengal namely Purba Medinipur, Paschim Medinipur and Purulia. A structured questionnaire containing 34 items on quality of higher education has been used for the purpose of the study. The respondents have been asked to rate the quality of education using the five point rating scale. The opinions of the students are analysed through six sigma analytical tool. Sigma rating for each teaching elements for rural and urban area has been measured. The results identify the important variables hindering the quality of higher education as perceived the students for both rural and urban areas.