DOI: 10.36347/sjahss.2018.v06i02.029

Pages: 485-486

The Aviation industry in India is one of the major resources which contributes to the country’s GDP. The primary role of any airline industry is to cater to the needs and comfort of their clients and customers and also maintain their safety. Their frontline employees are the flight attendants and their services are crucial as they play the role of creating the first impressions about the airline. The job of the cabin crew although considered very glamorous and attractive is instead very strenuous. They have to interact with individuals from various backgrounds, work in different time zones, stay away from family, go on long haul flights, etc. Their jobs demand them to behave and manage their emotions in a certain standard way irrespective of what the crew goes through, which explains the issue of emotional labour. This can lead to a lot of psychological issues with detrimental effects to the mental health of the crew. The paper here addresses them and also provides a way of combating the negative impacts on their mental health with the help pf emotional intelligence.