DOI: 10.36347/sjahss.2018.v06i05.007

Pages: 1051-1057

The purpose of this study was to establish the perceptions of staff members at Matabeleland North Regional Campus of the Zimbabwe Open University (ZOU) on the institution’s observance of ODL quality assurance practices as expressed by the Commonwealth of Learning Framework (CoLF).The qualitative research paradigm and the case study research design were adopted. The case of one of ZOU’s regional campuses, Matabeleland North, was used. A population of 25 regional staff members was targeted and a sample of 10 (n=10) was selected using the Purposive sampling method. Questerviews were used as the technique where Questerview guides were the actual instruments used to generate research data. The study found out that most staff members at the regional campus were of the view that the ZOU generally implemented the different quality assurance practices in ODL in line with the COLF. Specifically, the findings revealed that this was in the areas of registration of students and examination processes, quality of learning materials, monitoring of tutorials, feedback for programme and learning materials review, staff qualifications, suitability of infrastructure, research and staff development, management style and the role of student and staff associations.