DOI: 10.36347/sjams.2018.v06i08.055

Pages: 3221-3225

Patient satisfaction is an important means of measuring the effectiveness of health care delivery and quality of medical care. It denotes the extent to which general health care needs of the patient are met with their requirements. These studies provide the ability to identify and resolve potential problems before they become serious. This study was designed to assess the patient satisfaction regarding the services provided in the out-patient department. Methods: A cross-sectional study was carried out in 400 randomly selected patients. They were interviewed at the exit point of the outpatient department during the September 2017. The data were collected on predesigned and pretested questionnaire. Results: Most of the respondents were satisfied with the availability of services, professional care, waiting time, the behavior of consultant, nurses, paramedical staff and other staff. Most (78-90%) of study subject were satisfied with services at OPD and are poor illiterate and labor respondents and 94% respondents answered ‘yes' to the question - ‘would you recommend this hospital to friends and family'. Out of total 17%, respondents were unsatisfied with toilet facility and 31% were unsatisfied with drinking water facility. Conclusion: OPD services in a hospital need to be improved by developing a patient feedback system.