DOI: 10.36347/sjams.2020.v08i05.004

Pages: 1195-1198

This work involves an evaluation of compulsory health insurance in Mali at the level of two health establishments in Bamako in 2018 in order to assess user satisfaction with the implementation and functionality of the health insurance scheme. To do this, a questionnaire was applied to 200 AMO users who requested one of the delivery services in the targeted institutions. This questionnaire collected their perceptions on the reception, orientation in the institutions, waiting time, listening and communication with service providers, and the quality of services. Overall, it emerged that 60% of the users surveyed are satisfied with the implementation and functionality of health insurance in the target institutions. Thus 153/200 users found the reception satisfactory, 167/200 were satisfied with the orientation in the facilities, 185/200 and 160/200 users respectively were satisfied with the communication with the staff and their listening, 151/200 users were nevertheless not satisfied with the waiting time. In the end, 189/200 users satisfactorily assessed the quality of care in the two facilities.