DOI: https://doi.org/10.36347/sjebm.2025.v12i06.002

Pages: 143-150

AI is introducing new changes to business operations in e-commerce, allowing companies to work more efficiently, smartly and speedily. Apart from supporting automation and tailored customer experiences, AI now makes it easier to make supply chains environmentally friendly and motivates the use of smart re-manufacturing. The study looks at the ways AI helps make online businesses operate sustainably and ethically. The use of AI in ESG helps to manage logistics so less fuel is used, checks the energy waste in warehouses, and tries to forecast better consumption of goods. Through AI, social issues in the workplace are addressed by improved safety, fair employment standards and fairness in hiring through absence of bias. AI-based systems assist in improving governance by helping to trace and verify the supply chain on blockchain. In addition, the study looks into smart re-manufacturing which uses advanced technology to bring used products back to nearly new status. With computer vision, predictive analytics and IoT sensors, companies can judge the wellness of things sent back, dismantle them in an automated way and cut back on wasting materials which helps with a circular economy. Reports from HP, Amazon and Siemens show how these technologies make a real difference and can be used in practice. Despite issues related to using AI in business and ethical concerns surrounding its decisions, the research indicates that mixing AI with ESG can help e-commerce become more sustainable. It helps to boost the company’s brand, follow important rules and deal with long-term issues relating to society and nature. The authors point out that it is vital for companies to implement systems that support both profits and sustainability which leads to their continued success in an ever-responsible market.