DOI: https://doi.org/10.36347/sjet.2025.v13i06.004

Pages: 393-400

This article investigates the multifaceted phenomenon of employee resistance to adopting emerging technologies within government utilities. As public sector organizations face increasing pressure to modernize and enhance efficiency, the successful integration of new technologies is paramount. However, this process is frequently hampered by resistance from the very employees intended to benefit from these advancements. This paper explores the psychological, organizational, and environmental factors contributing to this resistance, drawing upon existing literature on technology adoption and change management in the public sector. A use case will illustrate common challenges and potential solutions. The analysis synthesizes these factors to provide a comprehensive understanding of why resistance occurs and offers practical strategies for government utilities to foster a more receptive environment for technological change. The article concludes with recommendations for leaders and policymakers aiming to bridge the gap between technological potential and successful implementation, ultimately enhancing service delivery and operational effectiveness.