DOI: 10.21276/sjpms.2018.5.2.12

Pages: 177-186

In healthcare sector, quality services come with a compromise of devoting more resources e.g. labour force, waiting space, efficient laboratory equipment, etc. Few workforce result in prolonged and sluggish queues which are life threatening especially to accident ill patients. Waiting on a queue is not usually interesting, but reduction in this waiting time usually requires planning and extra investments. Still, emergency departments and intensive care units are among the most intricate and expensive of all medicinal resources, and hospital authorities are mandated to meet the demand for intensive care services with suitable capability. This study seeks to address the congestion of patients flow in acute departments (Emergence department and Intensive care unit ward) from our local hospitals by applying analytical queueing models to the situation. However, our models in this paper only address the waiting queues and waiting space as main challenges affecting patients in Emergence department (ED) and Intensive Care Unit (ICU) department. Results show that more doctors are required in both ED and ICU to serve patients to reduce queues and serve more lives. In addition, more waiting spaces should be created to accommodate more patients to avoid “blocking” to patients.