DOI: https://doi.org/10.36347/sjahss.2026.v14i04.001

Pages: 139-148

This study was purposely conducted to determine the client satisfaction level of the frontline services of the Apayao State College covering from July to December 2023. Descriptive type of research was utilized. The registered Quality Form in ISO 9001:2015 was utilized to gather the client satisfaction on the frontline services of the College. Frequency counts, percentage, and weighted average mean were used in analyzing the data. Total enumeration was applied as the sampling methodology in the sixteen frontline services of the college with a total to 2399 respondents. This study was focused to determine the level of client satisfaction in the frontline services such as timeliness, attitude of the employee, convenience, quality of service and communication; and to determine how the clienteles were provided and delivered during transaction with the office concerned. Findings showed that the Guidance Office, Graduate office, Guard, BSF department and Student Affairs Services Office were the top five highest level of satisfaction rating of “Very Satisfied”. In conclusion, the clients were all very satisfied with the services offered by the different frontline offices with a general weighted mean of 4.66