DOI: https://doi.org/10.36347/sjebm.2026.v13i05.004

Pages: 235-244

The adoption of information technology (IT) has become a fundamental way of improving the performance in an organization, especially in case of a private security firm which operates on a very dynamic and sensitive environment of service delivery. Security firms are being compelled to adopt and incorporate new and advanced IT-based solutions in a world where changes in technologies are increasingly changing service delivery in various industries. In case of private security firms that are faced with handling critical safety operations and working in real time world, IT adoption does not only reduce operational risks of such security firms but also enhances accountability and transparency in the delivery of their services. The primary aim of the research was to explore the use of information technology and organizational performance within private security companies in Mombasa County, Kenya. The study was determined to evaluate the influence of technological literacy on organizational performance of Private Security Firms (PSFs), to assess the influence of business application on organizational performance of Private Security Firms (PSFs), to determine the impact of technology infrastructure on organizational performance of Private Security Firms (PSFs), and to research the influence of information security on organizational performance of Private Security Firms (PSFs). The research was informed by Technology Diffusion Theory (TDT) and the Resource-Based View (RBV). The research design was descriptive cross-sectional. The study target population consisted of all 71 licensed Private Security Firms (PSFs) members of the Kenya Security Industry Association (KSIA) and the Protective Security Industry Association (PSIA) in the County of Mombasa as of January 2025. Questionnaires were the primary mode of data collection. A pilot test was done on the research instrument to establish its reliability and validity in generating the desired data. Data was analyzed using both de