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Scholars Journal of Medical Case Reports | Volume-9 | Issue-02
Assessment of Nursing Services and Clients’ Satisfaction in Oncology Hospital
Mukti Rita Gomes
Published: Feb. 22, 2021 |
180
119
DOI: 10.36347/sjmcr.2021.v09i02.012
Pages: 150-166
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Abstract
Research on nursing service and satisfaction with care during hospitalization in oncology patients has been limited. Bangladesh has seemingly got an alarm bell for the higher rate of cancer-related death, which is badly affecting the main workforce of the country. Some recent studies on this disease described a poor state of cancer treatment, care and others facilities in this country where around 2.5 lac people are being affected every year for many reasons. The healthcare team's goal is to provide the patient with the best health care and service possible. The service providers are in constant effort to better meet the patients’ needs and expectations. The major objective of the study was to assess the association between patients’ satisfaction with nurses’ care facilities and symptom severity and other objective of the study are to evaluate test-retest of a satisfaction survey in this study population. (1) To identify the problems in nursing staffing in the Oncology Hospital. (2) To assess the level of patients’ satisfaction in Oncology Hospital. The study is a descriptive cross-sectional type with qualitative approach. Data were collected by using questionnaires from registered nurses & patients. The study area is National Institute of Cancer Research and Hospital in Dhaka City. Result indicated that among the respondent 32% answered that they did not get sufficient time to treat & care their patient and 68% replied that they get sufficient time to treat & care their patient. The study reveals that registered nurses have received any training in the relevant field. 70.6% nurse replied that they are not received proper training and only 29.4% nurse said that they have received training from the hospital. The study presents that satisfaction with the assistance received from nurses. 18% respondent replied that they are very satisfied, 14% satisfied, 44% moderately satisfied & others 24% dissatisfied with assistance received from nurse. Questions were asked........