DOI: 10.36347/sjds.2021.v08i05.001

Pages: 118-123

Introduction: According to the World Health Organization (WHO), the determinants of health facility attendance are "personal, social, economic and environmental factors that determine the state of health of individuals or populations". The objective of this study was to study the determinants of attendance at CHU-CNOS. Methodology: The study took place within the CHU-CNOS. This was an analytical cross-sectional study that took place over a period of 6 months (July to December 2020). Patients who received treatment at CHU-CNOS constituted the study population. All patients who received treatment at the CHU-CNOS and who agreed to participate in the study were included in this study.The sample size was n = 420 patients. The questionnaire survey and the questionnaire were respectively the technique and the data collection tool. The questionnaire was administered face to face to patients to collect data. Data entry and analysis were performed on EPI INFO 2000 version 7 and SPSS software version IBM SPSS Statistics 2, respectively. Results: More than half of those surveyed was 52.1% female. The sex ration was 0.92. Bride and groom represented 66% of the study population. Of the people surveyed, 35.7% were not in school. Civil servants made up 21.9% of respondents. The majority of respondents (90.2%) found that the costs of care at the CHU-CNOS were affordable. The average cost of care was 3,965 FCFA with a standard deviation of 1,245 FCFA (3,965 ± 1245 FCFA). The 30.4% of those surveyed said that the costs of prescribed drugs were high. The average cost of prescribed drugs was 6,635 ± 1,400 FCFA. The satisfaction rate of the people surveyed was 80.7%.. Among the unsatisfied patients surveyed, 63% had the waiting time in front of the office as a reason for dissatisfaction and 18.5% felt that the reception was poor.There was a statistically significant relationship to satisfaction with the following variables: level of listening to the patient by the practitioner (p <0.001)