DOI: 10.36347/sjahss.2021.v09i09.007

Pages: 430-436

Performance challenges in the counties include high levels of absenteeism, delays by county officials to address public issues and low quality services offered by the county staff. Efforts have been made to manage workforce diversities through a number of strategies but there are indications that these practices have not yielded expected performance results. Therefore, the aim of the study was to investigate the relationship between sensitivity training and organization performance of county governments in North Rift region of Kenya. The study also sought to determine the moderating effect of staff rationalization on the relationship between sensitivity training and performance. A correlational research design was used to assess the relationship between the variables. The study targeted the employees working in NOREB counties and customers. The employees in the 8 counties consisted of top and middle level management were represented by the members of County Executive Committees and Chief Officers while the middle management were the directors and heads of sections of different departments. The study targeted 1129 respondents and the sample size was 285 respondents. The study employed a stratified sampling method to collect the desired sample from the various sub-sets in the population. Purposive sampling was employed to pick the management staff from the respective departments at the county to ensure that all the departments at the county government are represented. Customers were picked using simple random sampling from different wards in the county. A questionnaire was administered to middle level staff working in the various departments who are the directors and the heads of sections. An interview schedule was administered to the heads of departments in the various departments and a different set of interview schedule to customers selected to participate in the study. Descriptive statistics were used to analyse quantitative data and regression was used to test...