DOI: 10.36347/sjpms.2022.v09i05.001

Pages: 76-84

This study aims at clarifying the importance of the application of total quality management and its implications on higher education institutions. Bright Star University in Brega was selected as a study field for the possibility of applying the concept of total quality management to higher education services for continuous improvement and quality assurance of performance and outputs. Questionnaire was used as the main instrument for collecting the necessary data; total of (148) questionnaires were prepared and distributed to the target sample, Bright Star teaching staff members, (112) were collected. To achieve the objective of this study, SPSS v.25 software package was used as a tool for data analysis. Several interesting results have been reached, the most important of which are (the proportion of the explained variables variance for the application of comprehensive quality management), as it was sufficient for the variables of the university administration's interest in the application of total quality management, it gave an explanation of approximately 57%, and (the proportion of the explained variables variance of the application of comprehensive air management, it was sufficient for the variables of the role of faculty members in improving performance and raising quality in higher education institutions, it gave an explanation of approximately 60%.