DOI: 10.36347/sjahss.2017.v05i08.026

Pages: 990-994

The paper examined the role of citizen participation in local authority service delivery in developing countries as these are generally characterised by deteriorating service delivery in the form of poor refuse collection and disposal, potholed road infrastructure and erratic water supply and poor sanitation services. It emerged from the presentation that where local authorities employed active citizen participation, several benefits were enjoyed, including improved service delivery. It was however, observed that despite the multiple benefits arising from citizen participation, local authorities in developing countries generally lack a participative culture. It is thus, critical that local authorities develop and promote citizen participation since it has immense capacity to transform municipal service delivery.