DOI: 10.36347/sjebm.2014.v01i10.006

Pages: 480-488

This study was carried out to assess the effectiveness of electronic banking systems in enhancing service delivery in the Nigerian banking industry. Three research questions and hypotheses were formulated in line with the objectives of the study. Survey research design was adopted. Data were obtained through the questionnaire administered on a sample of 89 draw from the population of 116 bank officials. Data obtain were analyzed with means and standard deviation. Z-test statistical technique was used to test whether electronic banking system enhancing service delivery in the Nigerian banking industry. The study found that the Electronic banking enhances the customer‟s satisfaction of easy access to their financial transactions. Another finding of the study is that electronic banking system curbs the negative consequences associated with the high usage of physical cash in Nigerian economy. The implication of this study is that the banking industry will has it as their role to alert customers on any suspicious and unusual transaction on their accounts and as customer is the essence of any business being, the development of electronic banking customers‟ needs should be the watchword right from idea conception, development and use of the e-services. Consequently, it is recommended that the aforementioned stakeholders as well as the law enforcement agencies should work co-operatively to give life to the electronic banking system„. This is because they have significant individual roles to play.