DOI: 10.36347/sjams.2014.v02i05.051

Pages: 1746-1750

Patient satisfaction is a key determinant of quality of care. It is also a parameter for assessing the quality of patient care services. Aims & objective of the study was to know bio-social characteristics and to measure the satisfaction level of patients attending the OPD at Urban Health Training Centre (UHTC) attached to Department of Community Medicine, SRMS Institute of Medical Sciences, Bareilly. It was a cross sectional study carried out among patients who attended the OPD at UHTC from February 2014 to April 2014. Study subjects were selected by a systematic random sampling method and interviewed using a pre-tested & semi-structured interview schedule. Data entry and analysis were done using the Epi- info statistical software. A total of 292 OPD patients were included in the study. Majority of them were satisfied with the facilities & services available at health centre. Patients were more satisfied with behavior of Class III & Class IV workers (89.7 %) as compared to the behavior of doctors (78.4%). It was found to be statistically highly significant (p<0.001). Statistically significant relation was also seen between gender and satisfaction level with doctor’s behavior. In conclusion, the health care delivered at this centre can be improved by monitoring the delivery of quality care on an ongoing basis and continually making small changes so as to improve the individual processes.